Internet Code videos in ASL


New video series to support Deaf, Deaf-Blind,
and Hard of Hearing consumers of Internet services. ASL and LSQ videos that provide an overview of the Internet Code are now available on
Internet Service Provider websites. To coincide with the launch of the CRTC’s
Internet Code, 10 of Canada’s large facilities-based Internet Service Providers (ISPs) are releasing American
Sign Language (ASL) and Langue des signes du Québec (LSQ) videos for consumers that
are Deaf, Deaf-Blind and Hard of Hearing (DDBHH). This video series covers the following topics: 1. Common Terms and Definitions; 2. Your Rights as a Customer; and 3. Data Usage and Consumption. The videos use plain language with examples
for clarity. All videos are fully accessible and include captions, voiceover, and transcripts. This video series is part of the ongoing collaboration
between service providers and the DDBHH community and reflects a commitment to ensuring that
Canadians have informed access to Internet services. The Internet Code enhances consumer protections
for Internet services and comes into effect on January 31, 2020. The Internet Code video series follows the
release of ASL and LSQ videos providing the DDBHH community with an accessible overview
of the Wireless Code and an explanation of Canada’s Wireless Public Alerting system. The Internet Code video series can be found on the
following ISP (plus brands and affiliates) websites: • Bell Canada
• Rogers Communications • TELUS
• Cogeco • SaskTel
• Videotron • Eastlink
• Shaw • Xplornet
• Northwestel

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